Frequently Asked Questions

How long does it take to create a website?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 - 4 days, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 - 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

What is the average cost for a website?

It is difficult to quote an average price, due to the enormous range in requirements for a site. According to BusinessWeek Online, a designer might charge $100 or more for a basic Web site, not including Web hosting fees. Other authoritative sources generally quote in the $1,000 - $2,000 range.

There are many, many factors that influence the ultimate cost of any given website, and we encourage you to read our article regarding Website pricing for more information and guidance in searching for your Website provider.

How much do you charge for web site design?

A fully customized, unique website design starts at $449, and page development is $50 - $75 each. Pricing for other services and functionality are outlined separately on our pricing page to help you determine and control the amount of your investment. We also provide our clients with a detailed estimate before any work begins.

What kind of technology do you support?

We specialize in XHTML, CSS and Flash, but are very experienced with JavaScript, DHTML, XML, PHP, and others. Although it's unlikely, if there's something we can't do, we can reach out to our network of partners for additional services (at no additional cost to you).

Can I see my website while it's in progress?

Absolutely! In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn't quite the way you envisioned it or if you've changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.

How many changes can I make to my site without additional cost?

We give as much latitude as we possibly can. After you've identified the general format and color schemes of your preferred design, we'll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

Are any other services included in your web design and development costs?

Yes. Our web design and development service includes configuration of your email accounts, detailed monthly traffic reports and basic search engine optimization services. Basic SEO includes submission of your site to the major search engines, and the setup of your primary metatag information (Page Title, Description and Keywords). Additionally, your site is built from the ground up with search engine friendly technologies and methods.

We are a very small company with a limited budget. Do you offer any design templates?

This is a question we often receive from startup companies and entrepreneurs. Although we don't offer design templates today, we are planning to release a gallery of templates unique to Spritz in October, 2007. Please check back with us soon, or send us an email to inquire further.

Is a custom design really that much more valuable than an attractive template?

In general, we don't recommend the use of templates, but they may be appropriate in certain situations. For example, if you absolutely must have a site launched within the space of a few days, or if you are on an especially limited budget, a template might be an acceptable short-term solution. However, these instances should be the exception rather than the rule for these reasons:

1. Most templates do not conform to important usability and search engine guidelines.

If you're not meeting the needs of your users, or if the search engines can't easily index your site, then you'll simply be wasting your valuable time and money with this approach.

2. Most templates do not lend themselves to quick or easy modification.

If you require design modifications, it's important to understand that they can substantially increase your total cost.

3. Templates purchased from the major online vendors may be used hundreds or even thousands of times, even by your own competitors.

A cookie cutter design doesn't attract much lasting attention. Good design is a reflection of your business, your strategy and your audience.

If design templates aren't such a great idea, why will you be offering them in the future?

As with all of our custom designs, our templates will conform to important usability principals and be built from the ground up using solid, search engine friendly techniques. We use Cascading Style Sheets (CSS), which facilitate changes to a site's visual appearance and overall layout. Not only does it reduce design time modifications, but it also also provides greater control in constructing a design just the way you want it.

When is payment required for your web site design and development services?

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

HOSTING FAQ

Can I host multiple domain names with the same package?
 

Yes. Setup for one domain name is included in each package. There is a onetime US$5 setup fee for each additional domain name. Bear in mind that disk and transfer allowances are per package, not per domain name.

Do you have PHP installed?

Not this time. We believe that by specializing in Zope hosting, we can offer superior services and support to our customers. Generally speaking, Zope's capabilities for building dynamic websites are at least as powerful as PHP's, but Zope has other advantages including its built-in through-the-Web management interface whereas PHP requires you to be fairly familiar with the Unix command-line. However, if you must use PHP, contact us and we'll see what we can do for you.

Is SSL available?

SSL ("Secure Sockets Layer") encrypts Internet TCP/IP connections allowing secure e-commerce transactions. Quintagroup supports SSL only in conjunction with the Zope Hosting Instance Package, Plone Hosting Instance Package and Zope Hosting Corporate Package. There is a onetime US$20 setup fee plus an additional charge of US$5/month for the extra IP address and CPU usage

What about backups?

We make daily backups. There are 3 generations, so we can recover quickly in case of disaster. The backups are done at night and the backup medium is replaced every two days.

What about software upgrades?

The software of Quintagroup Zope Hosting is upgraded immediately if there is any security concern. Upgrades of the functionality software is only done, after we spotted the stability.

How do I update my website?

Suppose your domain name is example.com.

After you sign up for hosting with Quintagroup.com, we'll create a homepage at www.example.com which tells the world that you've signed up for hosting with us. We'll email you when we've done that and inform you what your webmaster password is.

If you go to your website you'll see a link on the welcome page pointing at www.example.com/manage, which lets you login into Zope's management interface. Click on the link using the user name webmaster and the password emailed to you and you'll be logged into your site's management screen.

The Zope management interface includes extensive built-in context-sensitive help which you can access by clicking on the Help! link at the top-right.

What's the file named index_html in my Zope site?
 

index_html is Zope's standard name for the file that it displays by default in a Zope folder. For example, if you click on www.quintagroup.com and www.quintagroup.com/index_html, you'll see that they're the same page.

So if you want to replace the welcome page we create in your Zope site, replace the file index_html with your new homepage.

How do I change the admin password you sent me?

When you sign up for hosting with us, we create an initial website management account called admin and a randomly generated password.

You'll probably want to change the password to something that's easier for you to remember (but remember to make it hard for someone else to guess!).

When you login to your website's management screen, you'll see a folder called acl_users. This is where Zope stores the account information for people who can update your site. Initially this folder contains only one account: admin.

To change the webmaster password, do the following:

  • Click on the folder icon next to acl_users
  • Click on adminthe link which will take you to an update screen
  • Type in your new password (don't forget to confirm it) and click the Change button

Next time you login into your site, you'll have to use the updated password.

How do I update my website using FTP?

Although Zope websites are typically updated through your browser using the Zope Management Interface (ZMI), it is sometimes more convenient to use FTP, especially if you want to update many files at once.

To upload your site to the Quintagroup Zope web servers, you will need to know the FTP port number of the server hosting your site and the remote default directory of your site.

(The user name and password for the Zope FTP server is the same one you use to update your site via the web.)

Set your FTP client based on this table:

 

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